# DKIM and Error and how to resolve **URL:** \ **Category:** Domains and Emails\ **Tags:** google\ **Created:** [June 12, 2023, 10:39am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463 "2023-06-12T10:39:19Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![jamie](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jamie](https://community.sitejet.io/u/jamie)\ **Post date:** [June 12, 2023, 10:39am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/1 "2023-06-12T10:39:19Z")
Gmail recently changed their spam settings and as such if you do not set up DKIM you get an error message like the one below. How do we add this DKIM setting for the domain name? See the error below, host [gmail-smtp-in.l.google.com](http://gmail-smtp-in.l.google.com)[142.250.27.27] said: 550-5.7.26 This mail is unauthenticated, which poses a security risk to the 550-5.7.26 sender and Gmail users, and has been blocked. The sender must 550-5.7.26 authenticate with at least one of SPF or DKIM. For this message, 550-5.7.26 DKIM checks did not pass and SPF check for [[avamedia.co.uk](http://avamedia.co.uk)] did not 550-5.7.26 pass with ip: [78.46.95.120]. The sender should visit 550-5.7.26 [Prevent mail to Gmail users from being blocked or sent to spam - Gmail Help](https://support.google.com/mail/answer/81126#authentication) for 550 5.7.26 instructions on setting up authentication. d7-20020aa7d687000000b00515406c4e1csi1666440edr.439 - gsmtp (in reply to end of DATA command) ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [June 12, 2023, 10:46am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/2 "2023-06-12T10:46:49Z")
Hey Jamie, have you set an SPF record for that specific mail address? Do you have an article or information on DKIM from Google? ---
**Author:** ![jamie](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jamie](https://community.sitejet.io/u/jamie)\ **Post date:** [June 12, 2023, 11:55am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/3 "2023-06-12T11:55:57Z")
Hello Andre, How do I do that within sitejet? Set the SPF record. The domain was registered via sitejet. So I assumed this would be automatically configured. Its going to mean every sitejet client is going to get bounce back from emails if you do not set it as per the following. > **[Turn on DKIM for your domain - Google Workspace Admin Help](https://support.google.com/a/answer/180504?hl=en)** > > Protect against spoofing & phishing, and help prevent messages from being marked as spamFollow the steps in this article to get your DomainKeys Identified Mail (DKIM) key, add the key to your domain p ---
**Author:** ![jamie](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jamie](https://community.sitejet.io/u/jamie)\ **Post date:** [June 12, 2023, 11:59am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/4 "2023-06-12T11:59:36Z")
We have sites we selfhost elsewhere and how we have been getting around this for sometime is setting a DKIM for the domain… it could be anything i.e s1 as the selector and the mails never bounce back. But this could be a major issue for sitejet users and domains if we do not manage to find a resolution, as it effectively means you cant send any emails to any gmail or google email customers. ---
**Author:** ![jamie](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jamie](https://community.sitejet.io/u/jamie)\ **Post date:** [June 12, 2023, 12:16pm UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/5 "2023-06-12T12:16:08Z")
I found it and the SPF record is already set for this domain. The only thing I can suggest is try any account and send an email to a gmail and it will bounce. > [@Andre](#): > > SPF record for that specific mail address ![2023-06-12_13h14_41](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/2X/e/e73b71a71da8f45df6b3930ebc7dcbd240bab6f9.jpeg) ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [June 13, 2023, 12:36pm UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/6 "2023-06-13T12:36:34Z")
> [@jamie](#): > > How do I do that within sitejet? Set the SPF record. The domain was registered via sitejet. So I assumed this would be automatically configured. > [@](#): > > We do have an automatic set up for Sitejet that is displayed here: [DNS settings with Sitejet - Sitejet Help](https://help.sitejet.io/article/876-dns-settings) . However, we always recommend checking the DNS settings. As there is a third party tool involved, you might have to adjust the settings. > > We have sites we selfhost elsewhere and how we have been getting around this for sometime is setting a DKIM for the domain… it could be anything i.e s1 as the selector and the mails never bounce back. > > But this could be a major issue for sitejet users and domains if we do not manage to find a resolution, as it effectively means you cant send any emails to any gmail or google email customers. Google offers DKIM or SPF - therefore, SPF should be fine. If there will be a major change from one of the biggest companies that forces us to adjust as well, we will of course consider it 🙂 > [@](#): > > I found it and the SPF record is already set for this domain. The only thing I can suggest is try any account and send an email to a gmail and it will bounce. This SPF needs adjustment - would you be able to do so as explained here? > **[DNS settings with Sitejet - Sitejet Help](https://help.sitejet.io/article/876-dns-settings#sfp-txt-records)** > >  In this article, you will learn everything about Sitejet's DNS settings. Table of content What are DNS settings? DNS settings at a glance How to manage DNS set Let me know if that works. ---
**Author:** ![jamie](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jamie](https://community.sitejet.io/u/jamie)\ **Post date:** [June 13, 2023, 1:57pm UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/7 "2023-06-13T13:57:15Z")
Andre, Just to confirm we add **v=spf1 a:mx1.sitehub.io a:mx2.sitehub.io mx -all**? ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [June 14, 2023, 7:03am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/8 "2023-06-14T07:03:58Z")
Yes, please 🙂 ---
**Author:** ![jamie](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jamie](https://community.sitejet.io/u/jamie)\ **Post date:** [June 14, 2023, 1:44pm UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/9 "2023-06-14T13:44:15Z")
Hi Andre, I have added it but then confirmed with an SPF checker and its still not working… where have I gone wrong, can you look at this ASAP. As client not happy. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [June 15, 2023, 6:06am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/10 "2023-06-15T06:06:44Z")
Hey @jamie - of course. Could you let me know the website ID, please? ---
**Author:** ![jamie](https://avatars.discourse-cdn.com/v4/letter/j/aca169/32.png) [@jamie](https://community.sitejet.io/u/jamie)\ **Post date:** [June 15, 2023, 8:25am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/11 "2023-06-15T08:25:44Z")
Website id: 231273 ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [June 16, 2023, 7:23am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/12 "2023-06-16T07:23:34Z")
Hey Jamie, I did a testrun with a testmail under that account. I send it to two different Gmail addresses with different filters. It took less than 2 minutes for them to arrive. No error message. From our side it worked. Could you please check again with the mail address of the client? ---
**Author:** ![Faithson\_Support](https://avatars.discourse-cdn.com/v4/letter/f/bcef8e/32.png) [@Faithson\_Support](https://community.sitejet.io/u/Faithson_Support)\ **Post date:** [October 27, 2023, 2:28pm UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/13 "2023-10-27T14:28:21Z")
> [@jamie](#): > > v=spf1 a:mx1.sitehub.io a:mx2.sitehub.io mx -all Any solution on this? Every google cleint we have that we use SiteJet Domians for this happens. We keep having the issue. The only fix, that I have found is moving the domain away from SiteJet. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [October 28, 2023, 11:06am UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/14 "2023-10-28T11:06:55Z")
@Faithson_Support a little search here might help. We have posted a solution on this matter and one of your colleagues has also been informed about this weeks ago: > [@large\_blue\_diamond Security issue | Emails to Gmail not deliverable - Adjust SPF-Record](https://community.sitejet.io/t/security-issue-emails-to-gmail-not-deliverable-adjust-spf-record/2498/): > > large_blue_diamond Hello dear Sitejetters, I would like to point out recent issues with Gmail. Lately, we have been getting more and more information that your mails sent to Gmail addresses come back with an error message from Gmail. Google has tightened up its email security settings in an effort to combat the flood of spam and abuse. This new requirement means that some mails no longer arrive at Gmail addresses if they are not authenticated via DMARC or an SPF record. This is very commenda… This is a general issue, not a “Sitejet”-issue. A lot of providers have this issue because Google has just done what they wanted and caused issues for a lot of competitors. If you have a specific case, where you like us to look into the settings, please send us a ticket for this sensible matter. ---
**Author:** ![Faithson\_Support](https://avatars.discourse-cdn.com/v4/letter/f/bcef8e/32.png) [@Faithson\_Support](https://community.sitejet.io/u/Faithson_Support)\ **Post date:** [February 9, 2024, 9:12pm UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/15 "2024-02-09T21:12:16Z")
Again, same issue. I told you about this all over a year ago. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [February 12, 2024, 1:28pm UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/16 "2024-02-12T13:28:38Z")
Dear @Faithson_Support - I have checked our documentation, and we can not find any indication that this error has been reported from you and not been resolved by us. You have also not responded to our comments about this. An issue can not be solved, when its not worked on. We have provided you with solutions already and have asked you to provide us with more information via email (as there might be sensitive information to be shared) and we are still waiting on this. Feel free to send us a full report on your specific issue with website ID, error messages, the error description and screenshots of the necessary settings and of course, we are able to assist you with any issue that we are able to help with. **We would like to ask you to refrain from any more uncorroborated allegations. Thank you.** ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [February 12, 2024, 1:28pm UTC](https://community.sitejet.io/t/dkim-and-error-and-how-to-resolve/2463/17 "2024-02-12T13:28:44Z")