# Could not send e-mail - Contact Form Error on Website **URL:** \ **Category:** Website Builder\ **Tags:** cms\_contactform\ **Created:** [August 15, 2025, 2:04pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095 "2025-08-15T14:04:55Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Therese\_A](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Therese\_A](https://community.sitejet.io/u/Therese_A)\ **Post date:** [August 15, 2025, 2:04pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/1 "2025-08-15T14:04:55Z")
Hi! I’ve added a template form to my website with a few edits, I’ve had one before and it worked fine. This one however just gets me the error message “Could not send e-mail”. In the form settings I’ve tried both leaving the reciever field blank as the website data has the e-mail, and also typing it manually in the reciever field, but nothing works. Not sure what’s wrong, happy for any help 🌸 ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [August 15, 2025, 2:14pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/2 "2025-08-15T14:14:38Z")
_Moved it over to the Website Builder section as this is not a bug._ Hey Therese, did you try our article about the most common issues with the contact form already? [https://help.sitejet.io/hc/en-us/articles/32201735492503-Most-common-questions-about-the-contact-form](https://help.sitejet.io/hc/en-us/articles/32201735492503-Most-common-questions-about-the-contact-form) ---
**Author:** ![Therese\_A](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Therese\_A](https://community.sitejet.io/u/Therese_A)\ **Post date:** [August 15, 2025, 2:30pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/3 "2025-08-15T14:30:27Z")
After a bit of trial and error I think I got it to work, thank you! 😊 ---
**Author:** ![Therese\_A](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Therese\_A](https://community.sitejet.io/u/Therese_A)\ **Post date:** [August 15, 2025, 2:40pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/4 "2025-08-15T14:40:18Z")
Actually nope, scratch my latest message 🙈 Not working again. All I changed was adding extra input’s for it to stop working. Edit: Rescratch that, now it’s suddenly working 😅 ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [August 18, 2025, 9:14am UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/5 "2025-08-18T09:14:54Z")
Okay, and what was it then? 🙂 ---
**Author:** ![Therese\_A](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Therese\_A](https://community.sitejet.io/u/Therese_A)\ **Post date:** [August 18, 2025, 11:11am UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/6 "2025-08-18T11:11:39Z")
I have absolutely no idea lol 😉 ---
**Author:** ![Therese\_A](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Therese\_A](https://community.sitejet.io/u/Therese_A)\ **Post date:** [August 21, 2025, 10:35am UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/7 "2025-08-21T10:35:15Z")
And it’s back to not working.. I have changed absolutely nothing on this page, only on another page and republished the site. Since this is the form for bookings it’s quite problematic 😕 ![Skärmbild 2025-08-21 122941](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/2X/f/fa18eb4857f6d81fa802271a83bc8ff6c855b817.png) ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [August 21, 2025, 12:30pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/8 "2025-08-21T12:30:57Z")
I need the website ID 🙂 ---
**Author:** ![Therese\_A](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Therese\_A](https://community.sitejet.io/u/Therese_A)\ **Post date:** [August 21, 2025, 12:37pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/9 "2025-08-21T12:37:02Z")
Is this the one? 🙂 Edit: Don’t think it was so I added all I could find hehe 542420 ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [August 22, 2025, 8:12am UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/10 "2025-08-22T08:12:22Z")
> [@Therese\_A](#): > > 542420 That is the one. So the Domain probably needs a proper SPF-Record so that we can sent the forms through that mail address: [https://help.sitejet.io/hc/en-us/articles/32201735492503-Most-common-questions-about-the-contact-form#h\_01JVM3BHBNN0JW47S2ZV6D1HGC](https://help.sitejet.io/hc/en-us/articles/32201735492503-Most-common-questions-about-the-contact-form#h_01JVM3BHBNN0JW47S2ZV6D1HGC) ---
**Author:** ![Therese\_A](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Therese\_A](https://community.sitejet.io/u/Therese_A)\ **Post date:** [August 22, 2025, 12:06pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/11 "2025-08-22T12:06:54Z")
So I go to my domain’s DNS settings and add **v=spf1 a:mx1.sitehub.io a:mx2.sitehub.io mx -all** as a txt post? Would that be correct? Or an mx post?🙂 I did find this **“v=spf1 +mx +include:relay.mailchannels.net ~all”** txt in my DNS posts, does that not basically say the same thing? 😅 I do find it a bit odd that the booking form I previously had (also a preset, just a different style), worked fine for over a year without me needing to do anything additional. ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [August 22, 2025, 12:55pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/12 "2025-08-22T12:55:29Z")
Hey Therese, I honestly do not know what changed here. Maybe something with the server? A lot changed in the past months regarding security… Please also contact your provider support to check about your mail feature. Just in case 🙂 And keep me updated. The old SPF Record seems to be for your mail settings. You might want to keep them 😃 You just need to add the values that the servers “know” and “allow” that we can send you a mail with the form entries. Important: Use only one ! SPF record and combine these. So, the current SPF should be `v=spf1 mx a:mx1.sitehub.io a:mx2.sitehub.io include:relay.mailchannels.net ~all` Why like this? **mx** : Authorizes the IPs of your domain’s MX servers (classic if your mail is sent via the same hosts that receive it). **a:mx1.sitehub.io and a:mx2.sitehub.io:** Explicitly authorize us. Useful if they’re allowed to send mail, regardless of whether they’re listed as MX for your domain. **include:relay.mailchannels.net:** Authorizes the MailChannels relay servers. **~all vs. -all:** Start with SoftFail (`~all`) so unauthorized senders are flagged but not outright rejected. Later, when you’re sure everything is correct, switch to HardFail (`-all`) to block them. btw: I love your website! Its really fun! ---
**Author:** ![Therese\_A](https://avatars.discourse-cdn.com/v4/letter/t/5fc32e/32.png) [@Therese\_A](https://community.sitejet.io/u/Therese_A)\ **Post date:** [August 22, 2025, 1:16pm UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/13 "2025-08-22T13:16:48Z")
This seems to have done the trick, hope it stays that way lol 😅 Thank you Andre for all your help and for the compliment! 🌸 ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [August 25, 2025, 10:40am UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/14 "2025-08-25T10:40:27Z")
Yay! Always here to help 🙂 ---
**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\ **Post date:** [August 25, 2025, 10:40am UTC](https://community.sitejet.io/t/could-not-send-e-mail-contact-form-error-on-website/5095/15 "2025-08-25T10:40:31Z")