# Can't create email address

**URL:** <https://community.sitejet.io/t/cant-create-email-address/736>\
**Category:** Domains and Emails\
**Tags:** crm\_email\
**Created:** [July 28, 2021, 4:21am UTC](https://community.sitejet.io/t/cant-create-email-address/736 "2021-07-28T04:21:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Siew\_Ling\_Chow](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/siew_ling_chow/32/450_2.png) [@Siew\_Ling\_Chow](https://community.sitejet.io/u/Siew_Ling_Chow)\
**Post date:** [July 28, 2021, 4:21am UTC](https://community.sitejet.io/t/cant-create-email-address/736/1 "2021-07-28T04:21:22Z")

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I can’t create email address. Is there a reason for this? Please look at the screenshot below:

 ![Screen Shot 2021-07-28 at 12.23.06 AM](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/cc2650c55c3dafb70b85db066e70488b540c9169.png)  
The domain is appropriately set up and has a green check mark.

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**Author:** ![Lucian\_Dinu](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/lucian_dinu/32/141_2.png) [@Lucian\_Dinu](https://community.sitejet.io/u/Lucian_Dinu)\
**Post date:** [July 28, 2021, 6:21am UTC](https://community.sitejet.io/t/cant-create-email-address/736/2 "2021-07-28T06:21:49Z")

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Hi! From the screenshot it looks that the Password field is highlighted with a red border… most likely the password field and the repeat password field did not match.

You should have a message with the error under the highlighted fields.

 ![Screenshot 2021-07-28 at 09.20.04](https://europe1.discourse-cdn.com/flex017/uploads/sitejet/original/1X/dc4021d7026923bbff8902bda3099559f8df638c.png)

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**Author:** ![Siew\_Ling\_Chow](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/siew_ling_chow/32/450_2.png) [@Siew\_Ling\_Chow](https://community.sitejet.io/u/Siew_Ling_Chow)\
**Post date:** [July 28, 2021, 7:49pm UTC](https://community.sitejet.io/t/cant-create-email-address/736/3 "2021-07-28T19:49:44Z")

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Thank you…I copied and pasted and tried all sorts of variation. It was about adding meeting all the requirements:

- Capital letter & lower case
- Minimum 9 characters
- Including a special character like @ or \_

You’re right, I just had to scroll down to see the light grey letters.

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**Author:** ![Andre](https://dub1.discourse-cdn.com/flex017/user_avatar/community.sitejet.io/andre/32/3459_2.png) [@Andre](https://community.sitejet.io/u/Andre)\
**Post date:** [September 6, 2021, 3:38pm UTC](https://community.sitejet.io/t/cant-create-email-address/736/4 "2021-09-06T15:38:04Z")

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