# Plesk **URL:** https://community.sitejet.io/c/helpdesk/plesk/34.md [Latest](https://community.sitejet.io/latest.md) · [Categories](https://community.sitejet.io/categories.md) · [Tags](https://community.sitejet.io/tags.md) --- ## [About the Plesk category](https://community.sitejet.io/t/about-the-plesk-category/2868)
**Author:** [@Andre](https://community.sitejet.io/u/Andre)\ **Replies:** 0\ **Last updated:** [January 26, 2024, 10:18am UTC](https://community.sitejet.io/t/about-the-plesk-category/2868 "2024-01-26T10:18:01Z")
Do you need support on anything related to Sitejet with Plesk? Then this subcategory is for you. Please bear in mind, that this community is from and about Sitejet. Our support here is limited to issues in the Sitejet … --- ## [Plesk - Image on collection doesn't load (404 not found)](https://community.sitejet.io/t/plesk-image-on-collection-doesnt-load-404-not-found/5858)
**Author:** [@Antony\_Hirtzlin](https://community.sitejet.io/u/Antony_Hirtzlin)\ **Replies:** 3\ **Last updated:** [August 20, 2026, 8:49am UTC](https://community.sitejet.io/t/plesk-image-on-collection-doesnt-load-404-not-found/5858 "2026-08-20T08:49:39Z")
Hi, I’m currently experiencing an issue with images in Collections. I’m getting a 404 Not Found error since enabling the “Serve static files directly by nginx” option. Initially, I had an issue loading images in Collec… --- ## [Collections stops working](https://community.sitejet.io/t/collections-stops-working/5841)
**Author:** [@Dmytro\_Kondryuk](https://community.sitejet.io/u/Dmytro_Kondryuk)\ **Replies:** 0\ **Last updated:** [August 3, 2026, 7:20pm UTC](https://community.sitejet.io/t/collections-stops-working/5841 "2026-08-03T19:20:55Z")
Hi. I added new post to my collection , I can see it in the builder but not on website. On website I has js-error in console. I added the same collection widget once again under old one and it’s not working two Website… --- ## [SiteJet starts onboarding while site already exists (Help)](https://community.sitejet.io/t/sitejet-starts-onboarding-while-site-already-exists-help/5826)
**Author:** [@Marc\_Eren](https://community.sitejet.io/u/Marc_Eren)\ **Replies:** 4\ **Last updated:** [July 29, 2026, 10:17am UTC](https://community.sitejet.io/t/sitejet-starts-onboarding-while-site-already-exists-help/5826 "2026-07-29T10:17:31Z")
Hello Community and Team, one of our customers wanted to continue working on an existing SiteJet website hosted in Plesk. Plesk seems to recognize that a SiteJet project exists, as the SiteJet Builder section currently … --- ## [\[Fixed\] Plesk | Collection images not loading — api.php blocks /images/ paths + double api.php URL](https://community.sitejet.io/t/fixed-plesk-collection-images-not-loading-api-php-blocks-images-paths-double-api-php-url/5780)
**Author:** [@Martinus\_Visser](https://community.sitejet.io/u/Martinus_Visser)\ **Replies:** 4\ **Last updated:** [June 22, 2026, 9:01am UTC](https://community.sitejet.io/t/fixed-plesk-collection-images-not-loading-api-php-blocks-images-paths-double-api-php-url/5780 "2026-06-22T09:01:52Z")
Bug 1 — api.php blocks /images/ paths In api.php (generated by Sitejet on every publish), this line: $isAllowedGet = $requestMethod === ‘GET’ && preg\_match(‘#^/(form\_container|collection|website)/#’, $url); …only whit… --- ## [\[Fixed\] Plesk | Blog: Images only appear for a brief moment](https://community.sitejet.io/t/fixed-plesk-blog-images-only-appear-for-a-brief-moment/5777)
**Author:** [@Dennis\_Daineko](https://community.sitejet.io/u/Dennis_Daineko)\ **Replies:** 6\ **Last updated:** [June 22, 2026, 6:12am UTC](https://community.sitejet.io/t/fixed-plesk-blog-images-only-appear-for-a-brief-moment/5777 "2026-06-22T06:12:48Z")
Hello, I am experiencing an issue with my website (daineko.de). The images in my blog posts are displayed correctly inside the Sitejet Builder. However, on the published website, the images only appear for a brief mome… --- ## [Contact Form don\`t send to right addresses](https://community.sitejet.io/t/contact-form-don-t-send-to-right-addresses/5704)
**Author:** [@Ralf\_Kuehn](https://community.sitejet.io/u/Ralf_Kuehn)\ **Replies:** 3\ **Last updated:** [April 29, 2026, 11:36am UTC](https://community.sitejet.io/t/contact-form-don-t-send-to-right-addresses/5704 "2026-04-29T11:36:35Z")
I started a new contact form. I change the sender to the correct email. The problem is that the email form the form do not landed by the “customer” and the email form do not landed at the email I put into the data from t… --- ## [Plesk | Web publishing problem](https://community.sitejet.io/t/plesk-web-publishing-problem/5630)
**Author:** [@Carlobentivegna](https://community.sitejet.io/u/Carlobentivegna)\ **Replies:** 3\ **Last updated:** [March 24, 2026, 12:56pm UTC](https://community.sitejet.io/t/plesk-web-publishing-problem/5630 "2026-03-24T12:56:44Z")
Hi everyone, I’m having a publishing problem and I don’t know how to solve it. We redesigned a website in Plesk with a temporary domain, but when we try to publish, it takes us back to the option to add a new domain. T… --- ## [(Plesk) mail contact form wont send](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548)
**Author:** [@Digifxtechnology](https://community.sitejet.io/u/Digifxtechnology)\ **Replies:** 10\ **Last updated:** [January 19, 2026, 2:14pm UTC](https://community.sitejet.io/t/plesk-mail-contact-form-wont-send/4548 "2026-01-19T14:14:12Z")
Hi I’m trying to get a contact form to send mail, but the server doesn’t use the mail in Plesk it uses Smartermail. How do I configure SMTP? --- ## [(Plesk) Site remains blank after publishing](https://community.sitejet.io/t/plesk-site-remains-blank-after-publishing/5414)
**Author:** [@Myronised](https://community.sitejet.io/u/Myronised)\ **Replies:** 2\ **Last updated:** [December 29, 2025, 6:36am UTC](https://community.sitejet.io/t/plesk-site-remains-blank-after-publishing/5414 "2025-12-29T06:36:54Z")
SiteJet Version: 1.3.4-6817 for Plesk PHP Version: 8.4.15 Plesk Version: Plesk Obsidian 18.0.74 Update #3 Web Host Edition SSL enabled with HSTS Hi! This is my second time trying out SiteJet to build a website. The f… --- ## [Sitejet to Plesk auto publishing with Teams or Agency plans](https://community.sitejet.io/t/sitejet-to-plesk-auto-publishing-with-teams-or-agency-plans/4935)
**Author:** [@Adrien\_Uriel](https://community.sitejet.io/u/Adrien_Uriel)\ **Replies:** 7\ **Last updated:** [October 3, 2025, 2:52pm UTC](https://community.sitejet.io/t/sitejet-to-plesk-auto-publishing-with-teams-or-agency-plans/4935 "2025-10-03T14:52:02Z")
Hi community, I’ve been a Sitejet user for a few months now. I was previously using Wordpress, but Sitejet’s features seem to suit my needs better. I’m currently using it via Plesk, and so far, no problems. So I’m gett… --- ## [SMTP Contact Form](https://community.sitejet.io/t/smtp-contact-form/5031)
**Author:** [@Marc\_Eren](https://community.sitejet.io/u/Marc_Eren)\ **Replies:** 4\ **Last updated:** [July 29, 2025, 1:59pm UTC](https://community.sitejet.io/t/smtp-contact-form/5031 "2025-07-29T13:59:08Z")
Hello Sitejet Team, for security reasons, we will need to disable sendmail on our servers. Since Sitejet’s contact forms currently rely on sendmail, this would unfortunately prevent the forms from functioning. We would… --- ## [How to add form mail smtp setting in sitjet builder](https://community.sitejet.io/t/how-to-add-form-mail-smtp-setting-in-sitjet-builder/4907)
**Author:** [@Infintystartup](https://community.sitejet.io/u/Infintystartup)\ **Replies:** 1\ **Last updated:** [June 25, 2025, 7:45am UTC](https://community.sitejet.io/t/how-to-add-form-mail-smtp-setting-in-sitjet-builder/4907 "2025-06-25T07:45:10Z")
Please help me on this --- ## [Absence of the email parameters configuration menu on the form](https://community.sitejet.io/t/absence-of-the-email-parameters-configuration-menu-on-the-form/4788)
**Author:** [@Jhoni\_Rosales](https://community.sitejet.io/u/Jhoni_Rosales)\ **Replies:** 7\ **Last updated:** [June 11, 2025, 7:16am UTC](https://community.sitejet.io/t/absence-of-the-email-parameters-configuration-menu-on-the-form/4788 "2025-06-11T07:16:22Z")
Good afternoon, gentlemen I have the site jet plugin installed in Plesk, Windows version Plesk is up to date, as is the Windows operating system I have a problem when working with electronic forms The “menu” where we… --- ## [Form - fields inside accordion element aren't being sent when deployed](https://community.sitejet.io/t/form-fields-inside-accordion-element-arent-being-sent-when-deployed/4831)
**Author:** [@Isoppo](https://community.sitejet.io/u/Isoppo)\ **Replies:** 1\ **Last updated:** [June 5, 2025, 8:21am UTC](https://community.sitejet.io/t/form-fields-inside-accordion-element-arent-being-sent-when-deployed/4831 "2025-06-05T08:21:24Z")
Hi there! :waving\_hand: I’ve tried searching the forum a bit but couldn’t find an issue like mine, so here I am. My site has a form with 7 optional fields (out of 10). So I’ve hidden these fields under an accordion (th… --- ## [(Plesk) SiteJet published Site remains white](https://community.sitejet.io/t/plesk-sitejet-published-site-remains-white/4527)
**Author:** [@PulsarRob](https://community.sitejet.io/u/PulsarRob)\ **Replies:** 2\ **Last updated:** [March 21, 2025, 1:33pm UTC](https://community.sitejet.io/t/plesk-sitejet-published-site-remains-white/4527 "2025-03-21T13:33:48Z")
Hi there, I’m using SiteJet to build some small business websites since I can flesh a full multi-page out in like 4 hours as opposed to several days. SiteJet has been working extremely well for a lot of the demo sites w… --- ## [SiteJet builder App no longer visible on godaddy hosting](https://community.sitejet.io/t/sitejet-builder-app-no-longer-visible-on-godaddy-hosting/4498)
**Author:** [@Alexisoutdoorcare](https://community.sitejet.io/u/Alexisoutdoorcare)\ **Replies:** 6\ **Last updated:** [March 17, 2025, 2:30pm UTC](https://community.sitejet.io/t/sitejet-builder-app-no-longer-visible-on-godaddy-hosting/4498 "2025-03-17T14:30:59Z")
This morning I experienced issues with the Sitejet Builder on your godaddy shared plesk hosting account. The application no longer appearing in my dashboard or the application search list. Their customer support team ar… --- ## [Public Roadmap for Plesk](https://community.sitejet.io/t/public-roadmap-for-plesk/4476)
**Author:** [@Andre](https://community.sitejet.io/u/Andre)\ **Replies:** 0\ **Last updated:** [March 13, 2025, 9:19am UTC](https://community.sitejet.io/t/public-roadmap-for-plesk/4476 "2025-03-13T09:19:06Z")
The following link provides you with a public roadmap for Plesk users :backhand\_index\_pointing\_down: :clap: https://features.plesk.com/tabs/28-roadmap If you have any questions, please get in touch with the support tea… --- ## [Help resolving Canonical Tag missing trailing slash](https://community.sitejet.io/t/help-resolving-canonical-tag-missing-trailing-slash/4210)
**Author:** [@Matthew\_Sayles](https://community.sitejet.io/u/Matthew_Sayles)\ **Replies:** 1\ **Last updated:** [January 14, 2025, 7:54pm UTC](https://community.sitejet.io/t/help-resolving-canonical-tag-missing-trailing-slash/4210 "2025-01-14T19:54:37Z")
I have a website hosted on plesk, the issue I am having is that the actual URLs for each page have a trailing slash “/” but the Canonical URL generated by sitejet does not have the trailing slash. This is causing every … --- ## [Custom folder in domain root](https://community.sitejet.io/t/custom-folder-in-domain-root/4126)
**Author:** [@Carlobentivegna](https://community.sitejet.io/u/Carlobentivegna)\ **Replies:** 1\ **Last updated:** [December 18, 2024, 11:10am UTC](https://community.sitejet.io/t/custom-folder-in-domain-root/4126 "2024-12-18T11:10:23Z")
Hi! how i can create custom folder with my files and dont delete in the publish? i try with .htaccess but doesn’t work. thanks! --- ## [Plesk | Collections wird nicht angezeigt](https://community.sitejet.io/t/plesk-collections-wird-nicht-angezeigt/3966)
**Author:** [@Djmctweets](https://community.sitejet.io/u/Djmctweets)\ **Replies:** 1\ **Last updated:** [November 20, 2024, 10:08am UTC](https://community.sitejet.io/t/plesk-collections-wird-nicht-angezeigt/3966 "2024-11-20T10:08:56Z")
Guten Tag, Ich habe das Problem das meine Collection nicht angezeigt wird. Habe alles mögliche schon probiert. Danke im Voraus Seite: https://new.magnetkuechencenter.at/geraete/ ID: 1022071 --- ## [Plesk | 301 Redirects on Plesk based SiteJet site](https://community.sitejet.io/t/plesk-301-redirects-on-plesk-based-sitejet-site/3839)
**Author:** [@Stu\_Anderson](https://community.sitejet.io/u/Stu_Anderson)\ **Replies:** 5\ **Last updated:** [November 20, 2024, 10:07am UTC](https://community.sitejet.io/t/plesk-301-redirects-on-plesk-based-sitejet-site/3839 "2024-11-20T10:07:13Z")
Hi pretty new to SiteJet still but I am currently working towards launching my first site which will replace an established wordpress / woo site. In terms of 301 redirects on the SiteJet platform in Plesk there is no op… --- ## [Customizing Sitejet Builder in Plesk: How to Sell Activation Codes for In-Store eCommerce Integration](https://community.sitejet.io/t/customizing-sitejet-builder-in-plesk-how-to-sell-activation-codes-for-in-store-ecommerce-integration/3878)
**Author:** [@Swaydocorporation](https://community.sitejet.io/u/Swaydocorporation)\ **Replies:** 1\ **Last updated:** [October 28, 2024, 11:44am UTC](https://community.sitejet.io/t/customizing-sitejet-builder-in-plesk-how-to-sell-activation-codes-for-in-store-ecommerce-integration/3878 "2024-10-28T11:44:39Z")
Within Plesk’s configuration, there’s an option to customize the Sitejet builder to keep the user experience within my own hosting. \[ext-plesk-sitejet\] moduleName=SiteJet commerceEnabled=true commerceBuyUrl=htt… --- ## [Can you link menu items to uploaded files?](https://community.sitejet.io/t/can-you-link-menu-items-to-uploaded-files/3852)
**Author:** [@Kirk\_Matkin](https://community.sitejet.io/u/Kirk_Matkin)\ **Replies:** 2\ **Last updated:** [October 22, 2024, 5:18pm UTC](https://community.sitejet.io/t/can-you-link-menu-items-to-uploaded-files/3852 "2024-10-22T17:18:48Z")
I need to have a top tier menu item “Packing Info” that does not link to a page. Submenus below it need to link to pdf instruction files to be downloaded by the user. It is pretty basic in manual html coding: \ **Author:** [@Kirk\_Matkin](https://community.sitejet.io/u/Kirk_Matkin)\ **Replies:** 5\ **Last updated:** [October 18, 2024, 12:34pm UTC](https://community.sitejet.io/t/plesk-submenus-dont-work-for-some-pages/3833 "2024-10-18T12:34:16Z") I am working on a site where a top-level menu item has sub-menus but no page itself. As the KB article directed, I created the top tier item in the edit menu window with no page selected. I then put the sub-menu items… --- ## [Why does the description for the Plesk category say it is for cPanel?](https://community.sitejet.io/t/why-does-the-description-for-the-plesk-category-say-it-is-for-cpanel/3832)
**Author:** [@Kirk\_Matkin](https://community.sitejet.io/u/Kirk_Matkin)\ **Replies:** 1\ **Last updated:** [October 16, 2024, 8:17am UTC](https://community.sitejet.io/t/why-does-the-description-for-the-plesk-category-say-it-is-for-cpanel/3832 "2024-10-16T08:17:41Z")
Your pinned description says “Do you need support on anything related to Sitejet with cPanel? Then this subcategory is for you.” Did you forget to change “cPanel” for “Plesk” when you copy / pasted that boilerplate post… --- ## [Plesk | Contact Forumlar does not work on public homepage](https://community.sitejet.io/t/plesk-contact-forumlar-does-not-work-on-public-homepage/3708)
**Author:** [@Schmidt\_Hochhausen](https://community.sitejet.io/u/Schmidt_Hochhausen)\ **Replies:** 3\ **Last updated:** [September 19, 2024, 9:51am UTC](https://community.sitejet.io/t/plesk-contact-forumlar-does-not-work-on-public-homepage/3708 "2024-09-19T09:51:54Z")
Hey, I have built a Sitjet site (via Plesk). I have the problem that I can send e-mails via the preview websites without any problems. However, as soon as I go to my normal homepage, an error appears with no information… --- ## [Issues with Commerce Feature](https://community.sitejet.io/t/issues-with-commerce-feature/3650)
**Author:** [@Oliver\_Jordanov](https://community.sitejet.io/u/Oliver_Jordanov)\ **Replies:** 11\ **Last updated:** [September 10, 2024, 12:27pm UTC](https://community.sitejet.io/t/issues-with-commerce-feature/3650 "2024-09-10T12:27:46Z")
Hi, Thanks for support so far. I am happy to be on board. In another thread here I saw already, that the Control Panel Connection is currently not working. Additionally, I see further communication problems between si… --- ## [Plesk\_Sitejet Commerce](https://community.sitejet.io/t/plesk-sitejet-commerce/3635)
**Author:** [@Oliver\_Jordanov](https://community.sitejet.io/u/Oliver_Jordanov)\ **Replies:** 3\ **Last updated:** [August 29, 2024, 7:16am UTC](https://community.sitejet.io/t/plesk-sitejet-commerce/3635 "2024-08-29T07:16:42Z")
Hi, when will the Shop Feature on Plesk available? I read, that it is already, or we can install it manually. At least, the Support of my Hosting Company said, I would be allowed to install it manually. Where could I… --- ## [Animated Border & Gradient Headlines available?](https://community.sitejet.io/t/animated-border-gradient-headlines-available/3631)
**Author:** [@Contact\_Ghostgamer101](https://community.sitejet.io/u/Contact_Ghostgamer101)\ **Replies:** 2\ **Last updated:** [August 26, 2024, 9:40am UTC](https://community.sitejet.io/t/animated-border-gradient-headlines-available/3631 "2024-08-26T09:40:49Z")
Hey, do Plesk Sitejet Builder have Animated Outlines/Borders and Gradient Headlines like in the Attachments. [Next page](https://community.sitejet.io/c/helpdesk/plesk/34.md?page=1)