# Helpdesk **URL:** https://community.sitejet.io/c/helpdesk/5.md [Latest](https://community.sitejet.io/latest.md) · [Categories](https://community.sitejet.io/categories.md) · [Tags](https://community.sitejet.io/tags.md) --- ## [Issues with saving and editing homepage](https://community.sitejet.io/t/issues-with-saving-and-editing-homepage/5897)
**Author:** [@Showringclassifieds1](https://community.sitejet.io/u/Showringclassifieds1)\ **Replies:** 1\ **Last updated:** [October 4, 2026, 6:23am UTC](https://community.sitejet.io/t/issues-with-saving-and-editing-homepage/5897 "2026-10-04T06:23:39Z")
Hi, my website runs through VentralP, and I have been in contact with them regarding issues with my website and they said to contact you as my issues were out of their scope of knowledge. My website runs on Sitejet build… --- ## [My Images are not being indexed on Google Images](https://community.sitejet.io/t/my-images-are-not-being-indexed-on-google-images/5863)
**Author:** [@Livingstatuecompany](https://community.sitejet.io/u/Livingstatuecompany)\ **Replies:** 5\ **Last updated:** [September 28, 2026, 11:16am UTC](https://community.sitejet.io/t/my-images-are-not-being-indexed-on-google-images/5863 "2026-09-28T11:16:12Z")
Hello, I published my website www.humanhedges.com at the beginning of July 2026. A quick check on Google Images - typing site:humanhedges.com into Google Images - shows that they have only indexed two of my images (and… --- ## [Menu not loading on sites](https://community.sitejet.io/t/menu-not-loading-on-sites/5883)
**Author:** [@Lisa\_Tippette](https://community.sitejet.io/u/Lisa_Tippette)\ **Replies:** 2\ **Last updated:** [September 17, 2026, 7:23am UTC](https://community.sitejet.io/t/menu-not-loading-on-sites/5883 "2026-09-17T07:23:46Z")
Menus are not loading on any of my sites. Is there a recent problem?? --- ## [Verifying DKIM record fails- new site setup](https://community.sitejet.io/t/verifying-dkim-record-fails-new-site-setup/5880)
**Author:** [@Benjamin\_Valence](https://community.sitejet.io/u/Benjamin_Valence)\ **Replies:** 1\ **Last updated:** [September 16, 2026, 9:56am UTC](https://community.sitejet.io/t/verifying-dkim-record-fails-new-site-setup/5880 "2026-09-16T09:56:29Z")
Hello all trying to get DKIM setup and add records as needed to outside service (Godaddy). Tested on DNS Checker and see records showing how sitejet asked me to add them. Is there just a time delay i need to wait 24 hour… --- ## [How Sitejet websites rank in AI searches?](https://community.sitejet.io/t/how-sitejet-websites-rank-in-ai-searches/5532)
**Author:** [@Imre\_Fekete1](https://community.sitejet.io/u/Imre_Fekete1)\ **Replies:** 5\ **Last updated:** [September 14, 2026, 10:20am UTC](https://community.sitejet.io/t/how-sitejet-websites-rank-in-ai-searches/5532 "2026-09-14T10:20:20Z")
Hi everyone, I have a question related to AI-based search (e.g., ChatGPT/AI search) that came up after reading a recent article: Why don’t you rank in AI searches? It might simply be because of your hosting provider. O… --- ## [Outgoing domain transfer stuck — foliodesign.fr](https://community.sitejet.io/t/outgoing-domain-transfer-stuck-foliodesign-fr/5864)
**Author:** [@DavidL](https://community.sitejet.io/u/DavidL)\ **Replies:** 3\ **Last updated:** [September 2, 2026, 9:04am UTC](https://community.sitejet.io/t/outgoing-domain-transfer-stuck-foliodesign-fr/5864 "2026-09-02T09:04:44Z")
Hello, I initiated an outgoing transfer of my domain foliodesign.fr from Sitejet to OVHcloud 3 days ago. OVHcloud has confirmed the request was received and is “being processed by the registry,” but the transfer still h… --- ## [Plesk - Image on collection doesn't load (404 not found)](https://community.sitejet.io/t/plesk-image-on-collection-doesnt-load-404-not-found/5858)
**Author:** [@Antony\_Hirtzlin](https://community.sitejet.io/u/Antony_Hirtzlin)\ **Replies:** 3\ **Last updated:** [August 20, 2026, 8:49am UTC](https://community.sitejet.io/t/plesk-image-on-collection-doesnt-load-404-not-found/5858 "2026-08-20T08:49:39Z")
Hi, I’m currently experiencing an issue with images in Collections. I’m getting a 404 Not Found error since enabling the “Serve static files directly by nginx” option. Initially, I had an issue loading images in Collec… --- ## [Line break before the 3 arrows in the link text](https://community.sitejet.io/t/line-break-before-the-3-arrows-in-the-link-text/5861)
**Author:** [@Ralf\_Kuehn](https://community.sitejet.io/u/Ralf_Kuehn)\ **Replies:** 2\ **Last updated:** [August 19, 2026, 11:05am UTC](https://community.sitejet.io/t/line-break-before-the-3-arrows-in-the-link-text/5861 "2026-08-19T11:05:03Z")
Hi, as my topic “says” I am looking for this feature. Please have a look at the picture. BR Ralf --- ## [Wireframe Template sub-menu z-index](https://community.sitejet.io/t/wireframe-template-sub-menu-z-index/5839)
**Author:** [@Coeur\_De\_Louve](https://community.sitejet.io/u/Coeur_De_Louve)\ **Replies:** 10\ **Last updated:** [August 17, 2026, 4:24pm UTC](https://community.sitejet.io/t/wireframe-template-sub-menu-z-index/5839 "2026-08-17T16:24:56Z")
Hello, I have the same problem as in this old post Menu link are centered, sub-menu link are right-aligned. The problem is sub-menu is transparent and over the menu-item below. I have tryed to click on “modify css”… --- ## [Mobile | Phone number does not appear in footer on iOS](https://community.sitejet.io/t/mobile-phone-number-does-not-appear-in-footer-on-ios/5854)
**Author:** [@Mauro\_Sacchetto](https://community.sitejet.io/u/Mauro_Sacchetto)\ **Replies:** 16\ **Last updated:** [August 14, 2026, 7:58am UTC](https://community.sitejet.io/t/mobile-phone-number-does-not-appear-in-footer-on-ios/5854 "2026-08-14T07:58:18Z")
I designed a small website, the first one I’ve created with Sitejet: The “Information” section is in the footer, and it’s visible on a PC. However, on mobile, the phone and the mobile information aren’t visible; the n… --- ## [Blogpost SEO gives the same data on different posts](https://community.sitejet.io/t/blogpost-seo-gives-the-same-data-on-different-posts/5636)
**Author:** [@Dirk\_Matthes1](https://community.sitejet.io/u/Dirk_Matthes1)\ **Replies:** 4\ **Last updated:** [August 12, 2026, 8:40am UTC](https://community.sitejet.io/t/blogpost-seo-gives-the-same-data-on-different-posts/5636 "2026-08-12T08:40:00Z")
Hello Community, I’m at a loss, and unfortunately, Sitejet support hasn’t been making any real progress for several weeks. They say they’re working on it. I’m just puzzled that my blog’s SEO isn’t working, while it work… --- ## [Images don't show in Layout](https://community.sitejet.io/t/images-dont-show-in-layout/5822)
**Author:** [@Jason\_Witty](https://community.sitejet.io/u/Jason_Witty)\ **Replies:** 6\ **Last updated:** [August 11, 2026, 1:45pm UTC](https://community.sitejet.io/t/images-dont-show-in-layout/5822 "2026-08-11T13:45:37Z")
I have used the Collections tool to create a news item that are updated on a regular basis. I want to have an image at the top of each layout but even though I have created the layout with the image, I can not get the i… --- ## [Custom styles for subdomain](https://community.sitejet.io/t/custom-styles-for-subdomain/5850)
**Author:** [@Nicole\_Kichtan](https://community.sitejet.io/u/Nicole_Kichtan)\ **Replies:** 7\ **Last updated:** [August 10, 2026, 12:49pm UTC](https://community.sitejet.io/t/custom-styles-for-subdomain/5850 "2026-08-10T12:49:58Z")
Hi everyone, I haven’t worked on my website in a while and would now like to update some features. Unfortunately, the tutorials I’ve found online are hopelessly outdated. Custom Styles for Subdomains: I’d like to give m… --- ## [Link to deleted Webshop](https://community.sitejet.io/t/link-to-deleted-webshop/5845)
**Author:** [@Monika\_Kovacic](https://community.sitejet.io/u/Monika_Kovacic)\ **Replies:** 0\ **Last updated:** [August 5, 2026, 5:55pm UTC](https://community.sitejet.io/t/link-to-deleted-webshop/5845 "2026-08-05T17:55:23Z")
I have deleted my Ecwid webshop and want to create and link a new one. But it seems Sitejet is still linked to the deleted shop and thus raising errors when trying to reach it. Is there a way to remove the link in Site… --- ## [Collections stops working](https://community.sitejet.io/t/collections-stops-working/5841)
**Author:** [@Dmytro\_Kondryuk](https://community.sitejet.io/u/Dmytro_Kondryuk)\ **Replies:** 0\ **Last updated:** [August 3, 2026, 7:20pm UTC](https://community.sitejet.io/t/collections-stops-working/5841 "2026-08-03T19:20:55Z")
Hi. I added new post to my collection , I can see it in the builder but not on website. On website I has js-error in console. I added the same collection widget once again under old one and it’s not working two Website… --- ## [Domain Nameservers issue](https://community.sitejet.io/t/domain-nameservers-issue/5840)
**Author:** [@Alexx](https://community.sitejet.io/u/Alexx)\ **Replies:** 3\ **Last updated:** [August 3, 2026, 12:44pm UTC](https://community.sitejet.io/t/domain-nameservers-issue/5840 "2026-08-03T12:44:58Z")
Hi Mxtoolsbox is reporting this DNS error,:backhand\_index\_pointing\_down: for my domain Primary Name Server Not Listed At Parent Hi I wanted to know what DNS issues can this error cause on my website? and how do I fix i… --- ## [SEO - Common robots.txt](https://community.sitejet.io/t/seo-common-robots-txt/1677)
**Author:** [@AJ\_Joe](https://community.sitejet.io/u/AJ_Joe)\ **Replies:** 8\ **Last updated:** [July 31, 2026, 7:00am UTC](https://community.sitejet.io/t/seo-common-robots-txt/1677 "2026-07-31T07:00:38Z")
What would be the common robots.txt for all SiteJet websites? Usually when we develop a website we may disallow cache folder for example and other internal dev folders. --- ## [SiteJet starts onboarding while site already exists (Help)](https://community.sitejet.io/t/sitejet-starts-onboarding-while-site-already-exists-help/5826)
**Author:** [@Marc\_Eren](https://community.sitejet.io/u/Marc_Eren)\ **Replies:** 4\ **Last updated:** [July 29, 2026, 10:17am UTC](https://community.sitejet.io/t/sitejet-starts-onboarding-while-site-already-exists-help/5826 "2026-07-29T10:17:31Z")
Hello Community and Team, one of our customers wanted to continue working on an existing SiteJet website hosted in Plesk. Plesk seems to recognize that a SiteJet project exists, as the SiteJet Builder section currently … --- ## [Video Element error?](https://community.sitejet.io/t/video-element-error/5816)
**Author:** [@Hannes](https://community.sitejet.io/u/Hannes)\ **Replies:** 4\ **Last updated:** [July 28, 2026, 10:20am UTC](https://community.sitejet.io/t/video-element-error/5816 "2026-07-28T10:20:03Z")
Hi, I’m using Sitejet Builder with several websites, and I stumbled over problems I could not solve for several times, like this one. I want to include a Video Element showing a video on my site. This somehow functioned… --- ## [Setting default display language in multilanguage site](https://community.sitejet.io/t/setting-default-display-language-in-multilanguage-site/5815)
**Author:** [@Eric\_Charlebois](https://community.sitejet.io/u/Eric_Charlebois)\ **Replies:** 3\ **Last updated:** [July 27, 2026, 12:54pm UTC](https://community.sitejet.io/t/setting-default-display-language-in-multilanguage-site/5815 "2026-07-27T12:54:21Z")
I created the site judofutagawa.ca. When I created it in SiteJet site builder (CMS - judofutagawa.ca) I created it in French first, then added the option for multilanguage site and added English. For some reason when I p… --- ## [Unable to change the color of language bar](https://community.sitejet.io/t/unable-to-change-the-color-of-language-bar/5813)
**Author:** [@Eric\_Charlebois](https://community.sitejet.io/u/Eric_Charlebois)\ **Replies:** 5\ **Last updated:** [July 17, 2026, 8:15am UTC](https://community.sitejet.io/t/unable-to-change-the-color-of-language-bar/5813 "2026-07-17T08:15:11Z")
I’ve created a multi language site. I’ve enabled multilanguage. I then added the language element to the top of my page but it displays it in black and my site is navy blue so you can hardly see it. I cannot seem to chan… --- ## [Creating Multiple Pages Site](https://community.sitejet.io/t/creating-multiple-pages-site/5807)
**Author:** [@Eric\_Charlebois](https://community.sitejet.io/u/Eric_Charlebois)\ **Replies:** 3\ **Last updated:** [July 13, 2026, 12:14pm UTC](https://community.sitejet.io/t/creating-multiple-pages-site/5807 "2026-07-13T12:14:27Z")
Good day, I’m new to SiteJet and need to create a new website for my new judo club. We had started with static pages but I purchased a webhosting package and this was included. There only seems to be one page scroll typ… --- ## [My wordpress site crashed](https://community.sitejet.io/t/my-wordpress-site-crashed/5810)
**Author:** [@Alexx](https://community.sitejet.io/u/Alexx)\ **Replies:** 1\ **Last updated:** [July 12, 2026, 2:08pm UTC](https://community.sitejet.io/t/my-wordpress-site-crashed/5810 "2026-07-12T14:08:16Z")
I have a question guys My WordPress site this evening just started displaying a blank screen after I updated a plugin. How do I investigate, troubleshoot, and resolve the issue? It’s really stressful --- ## [Setting up multilingual site structure](https://community.sitejet.io/t/setting-up-multilingual-site-structure/5785)
**Author:** [@Alexx](https://community.sitejet.io/u/Alexx)\ **Replies:** 2\ **Last updated:** [July 11, 2026, 3:32pm UTC](https://community.sitejet.io/t/setting-up-multilingual-site-structure/5785 "2026-07-11T15:32:34Z")
Hi Am in the middle to of setting up a multilingual site structure, but I wanted to know if it’s worth the hassle or I should just stick to single language site. How is this going to help me in the future if I decide t… --- ## [Overnight CSS Broken](https://community.sitejet.io/t/overnight-css-broken/5792)
**Author:** [@entofu](https://community.sitejet.io/u/entofu)\ **Replies:** 9\ **Last updated:** [July 6, 2026, 8:01am UTC](https://community.sitejet.io/t/overnight-css-broken/5792 "2026-07-06T08:01:05Z")
just made an entry to the collections the night before it happened, then the morning comes, when I check the website it’s in shambles - layout disfigured hard work gone in a flash, data recover nothing happens, I tried t… --- ## [Unmatched columns](https://community.sitejet.io/t/unmatched-columns/5784)
**Author:** [@Mehdi\_Masmoudi](https://community.sitejet.io/u/Mehdi_Masmoudi)\ **Replies:** 6\ **Last updated:** [July 1, 2026, 8:26am UTC](https://community.sitejet.io/t/unmatched-columns/5784 "2026-07-01T08:26:45Z")
Hello everyone, website id : Login I went to upload new stuff on my website and i was surprised by the the unmatched columns not aligned properly, and even when I tried to fix it, nothing changed. I want the columns t… --- ## [\[Fixed\] Plesk | Collection images not loading — api.php blocks /images/ paths + double api.php URL](https://community.sitejet.io/t/fixed-plesk-collection-images-not-loading-api-php-blocks-images-paths-double-api-php-url/5780)
**Author:** [@Martinus\_Visser](https://community.sitejet.io/u/Martinus_Visser)\ **Replies:** 4\ **Last updated:** [June 22, 2026, 9:01am UTC](https://community.sitejet.io/t/fixed-plesk-collection-images-not-loading-api-php-blocks-images-paths-double-api-php-url/5780 "2026-06-22T09:01:52Z")
Bug 1 — api.php blocks /images/ paths In api.php (generated by Sitejet on every publish), this line: $isAllowedGet = $requestMethod === ‘GET’ && preg\_match(‘#^/(form\_container|collection|website)/#’, $url); …only whit… --- ## [Reset the customer's password from the customer portal](https://community.sitejet.io/t/reset-the-customers-password-from-the-customer-portal/5631)
**Author:** [@Jean\_Baptiste](https://community.sitejet.io/u/Jean_Baptiste)\ **Replies:** 7\ **Last updated:** [June 22, 2026, 7:24am UTC](https://community.sitejet.io/t/reset-the-customers-password-from-the-customer-portal/5631 "2026-06-22T07:24:00Z")
As the title suggests, we need to reset the customer’s password for logging into the customer portal (the customer has forgotten their password…). How do I do that? Unfortunately, the search results showed a login error,… --- ## [\[Fixed\] Plesk | Blog: Images only appear for a brief moment](https://community.sitejet.io/t/fixed-plesk-blog-images-only-appear-for-a-brief-moment/5777)
**Author:** [@Dennis\_Daineko](https://community.sitejet.io/u/Dennis_Daineko)\ **Replies:** 6\ **Last updated:** [June 22, 2026, 6:12am UTC](https://community.sitejet.io/t/fixed-plesk-blog-images-only-appear-for-a-brief-moment/5777 "2026-06-22T06:12:48Z")
Hello, I am experiencing an issue with my website (daineko.de). The images in my blog posts are displayed correctly inside the Sitejet Builder. However, on the published website, the images only appear for a brief mome… --- ## [(cpanel) Question about SMTP Contact Form](https://community.sitejet.io/t/cpanel-question-about-smtp-contact-form/5774)
**Author:** [@W\_Kaczynski](https://community.sitejet.io/u/W_Kaczynski)\ **Replies:** 1\ **Last updated:** [June 15, 2026, 11:43am UTC](https://community.sitejet.io/t/cpanel-question-about-smtp-contact-form/5774 "2026-06-15T11:43:39Z")
Hello, I’m using Sitejet Builder on cPanel 136.0.23, and unfortunately, I don’t see SMTP authorization in the contact form. Do you have any ideas where this feature might be hidden? I’d appreciate any help and screensh… [Next page](https://community.sitejet.io/c/helpdesk/5.md?page=1)